MBL Projects – Terms and Conditions

Date: Updated 17.11.25

1. Definitions

  • Company: Refers to Morton Brothers Limited, registered in the United Kingdom, responsible for providing electrical, mechanical, and home entertainment solutions.

  • Customer: The individual, company, or organization purchasing goods or services from the Company.

  • Services: The electrical, mechanical, or home entertainment systems, goods, or services provided by the Company.

  • System: The electrical, mechanical, or home entertainment system installed on the Customer’s premises as per the agreement.

  • Handover: The point at which the system is completed, tested, and handed over to the Customer, including the issue of any completion certificate.

  • Enabled Date: The date when services from any third-party providers (e.g., network services) become active.

  • Commencement Date: The date the Company begins providing services under the agreement.

  • Maintenance: Any maintenance services provided by the Company.

  • Normal Working Hours: Monday to Friday, 8:00 am to 5:00 pm, excluding public holidays.

2. Working Arrangements
All work will be carried out during Normal Working Hours unless otherwise agreed in writing. Additional charges may apply for work outside these hours. If materials or equipment provided by the Customer are not available when work is scheduled to start, additional costs may be incurred.

3. Signed Order and Payment Terms

  • Signed Order Requirement: A signed order from the Customer may be required before the Company will commence any work or enter into a project. The signed order binds the client to our terms and conditions as presented here and with the project order.

  • Payment for Goods: High-value goods (typically over £1000 per item or package) will not be purchased on credit. The Customer must ensure funds are cleared and transferred before procurement.

  • Deposit for High-Value Items: For projects specifying high-value items, a deposit (usually 50% per section) will be requested prior to procurement. The remaining balance must be cleared before installation or handover.

  • Delays Due to Non-Payment: The Company will not be liable for any project delays caused by late or non-payment, including delays related to procurement of high-value goods. Labour levels may be reduced, or work suspended until payment is received.

  • Due Dates and Late Payments: Unless agreed in writing, all payments are due as specified in the quotation, contract, or invoice, and must be paid in full within 30 days of the invoice date. Overdue balances may incur interest at 4% per annum above the Bank of England base rate, accruing daily. The Company reserves the right to suspend works, withhold delivery of goods, services, or final certificates until all payments are cleared.

4. Price Increases for Materials
Quoted prices for materials are valid for 30 days. If procurement occurs after this period, or if material costs rise due to tariffs, supply chain issues, or other factors outside normal inflation, the additional costs will be passed on to the Customer. Evidence of increases will be provided at the time of procurement.

5. Company Obligations
The Company will:

  • Deliver and install goods and services on schedule, provided all payments are made in full.

  • Investigate and resolve complaints promptly.

  • Comply with maintenance agreements and warranties, subject to full payment.

  • Provide preventative and responsive maintenance as per agreement.

6. Customer Obligations
The Customer agrees to:

  • Payments: Make all payments for goods, services, and maintenance in accordance with the agreed terms. Funds for high-value items must be cleared before procurement.

  • Final Certificates: Acknowledge that final certificates will not be issued until full payment is received in cleared funds.

  • No Delays: Avoid any delays in payments, understanding that late payments may impact the project schedule. The Company will not be responsible for additional costs or delays caused by late payment.

  • Labour Adjustments: Accept that labour levels may be adjusted, or work suspended, if payments are late or outstanding.

7. Limits of Liability
The Company strives to minimize risks but cannot guarantee continuous system detection or reporting. Liability is limited as follows:

  • No liability for indirect, special, or consequential losses, including loss of profits or goodwill.

  • Liability for death or personal injury caused by negligence is not excluded.

  • Liability for other losses related to system failure or negligence is limited to amounts specified in the contract.

8. Force Majeure
The Company is not liable for delays or failure to meet obligations due to circumstances beyond its control, including war, government action, natural disasters, or industrial action.

9. Termination for Breach
If the Customer breaches the agreement, or payments are overdue by more than 30 days, the Company may terminate the agreement without notice and pursue legal action for unpaid amounts.

10. Duration of Agreement
The agreement is for a minimum of 12 months and continues year-to-year unless terminated as per the contract. Provision of services for 21 consecutive days constitutes a binding implied agreement.

11. Title of Goods
All equipment remains the property of the Company until full payment is received. In the event of non-payment, the Company reserves the right to repossess goods, including access to the Customer’s premises if necessary.

12. Warranty
A 12-month warranty is provided for defects in materials and workmanship. Exclusions: misuse, neglect, unauthorized repairs, Acts of God, consumables, batteries, and hard drives.

12A. Suspension of Warranty and Service Callouts
Warranty obligations, maintenance, or service callouts may be suspended until all invoices are paid in full. Warranty periods only become active once full payment for the contract, including any final balance, has been received.

13. Maintenance
Maintenance services are provided as per the agreement. The Customer must provide access for inspections. No refunds will be given if inspections are not scheduled despite full payment of maintenance fees.

14. Exclusions
The agreement does not cover:

  • Obsolete equipment costs.

  • Consumables such as batteries, data storage devices, or hard drives.

  • Damage due to misuse, Acts of God, or third-party repairs.

15. Variations
No changes to this agreement are binding unless agreed in writing by both parties.

16. Return to Site Under Main Contractor
If contracted under a main contractor, additional works or return visits must be coordinated and agreed between the Customer and main contractor. The Company is not obliged to attend site without formal instruction from the main contractor.

17. Liability Regarding Program Delays
The Company shall not be held liable for project schedule delays caused by late or outstanding payments, including delays related to procurement of high-value goods.

18. General
This agreement is governed by the laws of the United Kingdom. No rights are conferred under the Contracts (Rights of Third Parties) Act 1999 unless explicitly stated.